Warranty & Servicing
Lifetime Warranty for Handicare Stairlifts
Leinster Bathrooms & Stairlifts offer a lifetime warranty on Handicare Stairlifts for residential use. This warranty guarantees the original purchaser of the stairlift against defects in materials or workmanship for the product’s lifetime, under normal use and conditions.
Coverage:
- The lifetime warranty includes replacement parts and labour costs in case of a breakdown due to manufacturing defects or normal wear and tear.
- Regular maintenance is still required per the manufacturer’s guidelines to keep the warranty valid.
Conditions:
- Annual Inspection and Service: To maintain the validity of the lifetime warranty, the stairlift must be inspected and serviced annually by an authorised Leinster Bathrooms & Stairlifts engineer. Please note: This annual service is chargeable, with the cost to be determined based on current service rates at the time of the service.
- Authorised Service Requirement: Servicing and repair work must be carried out exclusively by authorised Leinster Bathrooms & Stairlifts engineers.
- Exclusions: The warranty does not cover misuse, neglect, or accidental damage. The warranty does not cover consumable items such as batteries.
- Applicability: The lifetime warranty applies only to new Handicare residential stairlifts, excluding commercial or communal stairlifts.
- Non-Transferability: The warranty is non-transferable. The lifetime warranty becomes void if the stairlift is removed, sold, or transferred to a new owner.
Stairlift Service
We understand that people lead busy lives and may forget about getting their stairlift serviced. Therefore, as part of our superior customer service, we offer a free reminder service and will contact you before your stairlift is due a service to advise you when your next service is due.
We advise that you pre-book your service in advance as this will ensure you secure a priority appointment at a time of your choosing. During the service, our qualified engineers will carry out detailed checks on the mechanical and electrical elements to ensure your stairlift is in optimum working order.
If you wish to book a stairlift service, please call (01) 8532722 or email colm@lbs.ie
Repairs
Every Handicare stairlift is manufactured and tested to the highest standards. In the unlikely event of a fault or breakdown, we are on hand to assist you. All our stairlifts come with a fully comprehensive warranty.
We support all our stairlifts for labour and parts, even when your warranty expires. We will first try to assist you over the phone to discover the issue. It may be only something small that can be rectified by talking with our support team. Should the engineer need to visit your home to fix the repair we will ensure that it is done as soon as possible because our priority is to get your stairlift back in working order.
Troubleshooting guide
BEFORE you call please check the following:
If you require assistance, please call: DAYTIME: 01 8532722 | AFTER HOURS: 087 4381663
Tip: If possible, please take note of the fault code showing up on your stairlift or any warning sounds or lights – this will help our engineers identify the issue.
Please note, labour and parts charges apply outside of warranty. Call our customer care team on 01 8532722 for further advice on repairs and charges.